NOC Operations Manager

Company Overview

Position Overview

Responsibilities

• ∙Lead the administration, support, and maintenance of Windows Server and Linux server
• environments hosted across hybrid infrastructure.
• ∙Oversee server lifecycle and maintenance activities, including patch management, cumulative
• updates, OS upgrades, SQL upgrades, and infrastructure or network changes.
• ∙Manage and optimize infrastructure and application monitoring using enterprise tools such as
• Dynatrace, Cisco Meraki, HP SIM, SolarWinds, storage monitoring platforms, and Azure Monitor.
• ∙Maintain working knowledge of server hardware platforms and operational considerations
• across major vendors such as HPE, Dell, and IBM.
• ∙Drive proactive monitoring, event correlation, and performance improvement initiatives to
• improve service availability and reduce operational risk.
• ∙Own ServiceNow incidents through final resolution, including triage, stakeholder escalation,
• and participation in major incident calls to capture technical findings, status updates, and
• follow-up actions.
• ∙Lead planned and unplanned network incident response through triage, escalation, stakeholder
• communication, and final resolution.
• ∙Apply ITSM, ITIL, and SAFe-aligned practices to support stable, repeatable, and well-governed
• operations.
• ∙Evaluate and support the adoption of modern technologies and automation capabilities,
• including UiPath, GenAI, machine learning, and Copilot, where applicable to IOC operations.
• ∙Strong understanding of server operations, infrastructure monitoring, break-fix support,
• patching, and enterprise change execution in hybrid environments.
• ∙Demonstrated experience improving operational performance through proactive monitoring,
• process optimization, and incident reduction.

Skills & Experience

• ∙8 - 10 years of relevant work experience in leading or managing 24x7x365 infrastructure or
• IOC/NOC operations.
• ∙Strong analytical, problem-solving, multitasking, and decision-making skills in high-volume
• operational environments.
• ∙Excellent verbal and written communication skills, with demonstrated ability to lead teams,
• manage stakeholders, and communicate effectively during incidents and escalations