ServiceNow Business AnalystHyderabad
Senior Product Specialist - ServiceNow BA
Location
Hyderabad
Compensation Tier
Senior
Category
ServiceNow Business Analyst
Company Overview
Our client is a leading technology-driven organization focused on building innovative, cloud-native software products and intelligent AI-powered solutions.
Position Overview
The role will support end-to-end delivery of ServiceNow implementation projects. This role will work closely with stakeholders, clients, and delivery teams to translate business needs into functional solutions across ServiceNow platforms. The ideal candidate will bring strong business analysis experience, enterprise delivery discipline, and the ability to support scalable, high-quality outcomes across global engagements.
Responsibilities
- This role requires translating business requirements into functional specifications, supporting solution planning, and serving as a liaison between stakeholders and implementation teams.
- Strategic
- 1.Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
- 2.Demonstrates an ability to deliver on project commitments.
- 3.Produces work that consistently meets quality standards.
- 4.Lead the Business Analyst team within the ServiceNow CoE.
- Operational
- 1.Demonstrates the ability to understand complex business and functional requirements.
- 2.Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
- 3.Understand the business processes in detail, applying technical knowledge to shape and 4.plan solutions to deliver and liaise with stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.
- 5.Should have hands-on experience in sprint planning, tracking, grooming, and prioritizing backlog items.
- 6.Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Skills & Experience
- Shift Timings: 11 AM to 8 PM
- Qualifications
- Required:
- 1. Bachelor of Technology, Bachelor of Engineering, Master of Technology, or equivalent technical degree
- 2. 8-10 years of experience in a similar role within an enterprise organization
- 3. 3-5 years of experience working as a Functional Analyst or Business Analyst in one or more of the following ServiceNow modules: CMDB
- 4. Experience with requirement elicitation techniques, Unified Modeling Language (UML), and documentation
- 5. Experience with sprint planning, backlog tracking, backlog grooming, and backlog prioritization
- 6. ITIL Foundation certification
- 7. Experience working in Agile / Scrum environments
- Preferred:
- 1. Experience or knowledge of ITBM, ITFM, GRC, and CMDB
- 2. ServiceNow System Administrator Certification
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